Friday, December 27, 2013

Get a New Console for Christmas? Online Servers May be Impacted Today ...

Today is Christmas, which means a sizable population will be turning on their newly received PlayStation 4, Xbox One, or Wii U for the first time. Both the Wii U and PS4, while not mandatory, require a firmware update if users want to take full advantage of their respective online services as well as purchase content from the PlayStation Network and eShop. The Xbox One will require a firmware update out of the box. As you can imagine, a rush of people trying to download these updates or games will stress the servers and people this morning are experiencing issues getting their consoles online.

The PlayStation Network did have issues this morning, though at the time at writing, it appears that the service is starting to go back up. The PSN status page states that it is currently online. Nevertheless, Sony is working on Christmas Day to investigate any issues that may arise today.

We are aware that some users are having issues with PSN. Thanks for your patience as we investigate.

- Ask PlayStation (@AskPlayStation) December 25, 2013

For Nintendo users, unfortunately online woes continue to plague the servers. Their online service status page states that Wii U online servers are experiencing technical difficulties while the 3DS, Wii, and DS have 'some parts' of its servers having issues.

On Xbox Live, their status page reveals that social and gaming services are currently limited, which includes 'accessing all game features' with a specific note about multiplayer issues. Everything else with the exception of Kinect Nat Geo TV seems to be running fine at the moment, so people who just got an Xbox One today should be okay grabbing that initial update.

UPDATE: Nintendo is still having issues with their service. They just informed on Twitter that the team is working hard to resolve issues regarding creating Nintendo Network IDs and accessing the eShop.

Hi, everyone. We're aware that some of you are encountering issues with eShop and creating NNIDs. Our team is working hard to resolve them...

- Nintendo of America (@NintendoAmerica) December 25, 2013

...And we are truly sorry for any inconvenience. Please follow us for more updates. Thank you for your patience!

- Nintendo of America (@NintendoAmerica) December 25, 2013

UPDATE 2: The Nintendo eShop and NNID outage still continues 24 hours past Christmas day. The Nintendo network status page practically remains the same. According to the page, the Wii U eShop has been out of service since December 25, 2:08 AM Pacific Time.

The eShops for the 3DS, DS, and Wii still remain out of service as well.

We are aware that some users are experiencing issues accessing the Nintendo eShop or making purchases and downloads from the Nintendo eShop on the Nintendo 3DS family of systems.

The recent system update added the ability to link a Nintendo Network ID with a Nintendo 3DS family system. This has become a popular feature and the number of users creating a Nintendo Network ID on their Nintendo 3DS and accessing the Nintendo eShop has been greater than anticipated. Because of this, there may be times when some users will experience service disruptions to the Nintendo eShop. If you are having problems accessing the Nintendo eShop, we ask that you try again at a later time.

We are working to address these disruptions as quickly as possible and would like to apologize for any inconvenience.

Thank you for your patience.
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